Frequently Asked Questions
Various commercial cleaning services are around, and choosing the best one is a big challenge. These commercial cleaning companies offer multiple services like office cleaning services, industrial cleaning services, and more. Although professional commercial cleaners have enough experience and expertise, there is uncertainty and hesitation when hiring them.
The following list represents some of the FAQs usually asked about our services. These commonly asked questions help you make better decisions. Feel free to request a free quote for hospital cleaning services, school cleaning services, or anything else in & near Baltimore, MD. If anything has remained for more clarity, contact us immediately!
Services
Our main office is located in Glen Burnie, MD, but we service all of Maryland and Washington, DC.
We do not wash dishes, we do not wash or fold laundry, we do not pull out appliances to clean underneath, and we do not risk breaking a gas line or damaging floors.
Cosmetic cleaning (doors wiped, windows cleaned), Deep cleaning (ceiling fans to baseboards, inside of appliances), handling fragile decorative items to dust or clean bookshelves.
Pricing
Our pricing for commercial cleaning services is determined based on several factors to ensure transparency and fairness. We customize our quotes according to the unique needs of each client and the specific characteristics of the commercial space. Here’s an overview of our pricing methodology:
1. Site Assessment: Our experienced team conducts a thorough on-site assessment of the commercial property. This involves evaluating the size of the space, the complexity of cleaning tasks, and any specialized cleaning requirements.
2. Scope of Work: We work closely with the client to understand their specific cleaning needs and expectations. This includes identifying high-traffic areas, specific cleaning tasks, and any additional services required.
3. Frequency of Service: The frequency of cleaning services requested, whether it’s a daily, weekly, biweekly, or monthly schedule, is a key factor in determining pricing. Regular maintenance plans may offer cost advantages.
4. Type of Cleaning Services: Different commercial spaces may require different levels of cleaning. For example, an office space may have different needs than a manufacturing facility. The types of services requested, such as basic cleaning, carpet cleaning, or window cleaning, are considered in the pricing.
5. Labor and Time Estimates: We estimate the amount of time and labor required to complete the cleaning tasks efficiently. This includes considering the number of cleaning professionals needed to ensure timely and thorough service.
6. Special Requirements: If there are any special requirements, such as the use of specific cleaning products, eco-friendly solutions, or adherence to industry regulations, these are factored into the pricing.
7. Competitive Market Analysis: We also take into account the competitive landscape and market rates for commercial cleaning services in the area. Our goal is to offer competitive pricing while maintaining high standards of service.
1. Do you have pets?
2. Would you like the interior of your appliances cleaned?
3. Is this a general cleaning or a more in-depth cleaning?
4. Do you want the carpets cleaned?
5. Do you want the windows cleaned?
Our quote includes labor, chemicals, materials & equipment, overhead costs, and supervision.
Scheduling and Frequency
One-time, weekly, bi-weekly, monthly, even yearly
Cleaning Products
Yes, we provide all chemicals unless it is requested by the client to use their products or brand.
We try to use green, eco-friendly products whenever possible. If such products are available for the type of cleaning they are being used for, we can accommodate special requests given the proper notice.
Insurance and Liability
Interworld and its subcontractors are licensed, bonded, and insured for everyone’s protection.
We are proud to say that since the inception of the company back in 2009, we haven’t had any claims that needed to be escalated. Should an incident occur, please notify your representative in writing, and we will handle it accordingly. Our philosophy is to keep an existing client happy, so we will do everything in our power to keep you coming back for future service.
References and Reviews
Absolutely! Just ask your representative, and we will be happy to provide the references.
Yes! The ones in Google can be seen here
Customization
Of course! Especially when it comes to scheduling. We do our very best to accommodate every request possible.
Yes! We are your one-stop shop and offer various cleaning services such as move-in/out cleaning, pre/post-construction cleaning, floor stripping and waxing, carpet cleaning, warehouse cleaning, window cleaning, kitchen cleaning, and much more
The assigned team size will depend on the size of your project. We have smaller projects where we assign one cleaner up to complex projects where we provide 15+ people to provide 24-hour coverage. The supervisor assigned to that team is also the quality assurance leader.
Security Measures
Safety and security are paramount to us. We realize that, in some instances, we have free access to customers valuables. Therefore, we do vigorous prescreening of our personnel to make sure we hire the best. Besides that, know that our management is a phone call away and we are proud to report that we haven’t had one claim since the inception of the company back in 2009
Cancellation and Rescheduling Policies
We understand that life happens! Just let us know as soon as you know, and we will reschedule the service.
Supervision and Quality Assurance
Yes, each project has a dedicated supervisor or manager assigned to it.
There is no Interworld Cleaning if our customers don’t come back to us. Therefore, we offer multi-layered quality assurance, which starts with assigning highly trained, qualified personnel to a project along with a working supervisor and/or manager. Upon project completion, customers are presented with sign-off sheets (SOS), and follow-up emails and phone calls are placed regularly. Throughout these stages, customers have the opportunity to express their feedback, and our teams are humble enough to address possible concerns.
If you’re unable to meet our team on-site, we’ve got it covered. We can arrange key or access code details, and we encourage you to provide specific instructions beforehand. Our team is trustworthy, and we maintain open communication channels. After the service, we’ll provide updates, and we welcome feedback for continuous improvement. Your convenience and peace of mind are our priorities.
The services we provide at Interworld Cleaning Company are backed by our service guarantee. We’ll make it right if you’re unhappy with our cleaning.
We ask that you secure them away from the areas in which services are being rendered. We do not want your children or pets to come into contact with any of the chemicals being used.
Equipment and Tools
Yes, each team is equipped for each service we provide.
Payment Methods
ACH, Checks, and Credit Card
Depending on the size of your project or whether you have not had services with Interworld before, you may be required to make a 50% deposit prior to scheduling. The remainder is due on the day of your service.
Employee Screening
At Interworld, we prioritize the quality and reliability of our cleaning staff. All potential employees go through a thorough screening process that includes background checks, reference verification, and in-person interviews. We ensure that our cleaning professionals have a track record of reliability, trustworthiness, and a commitment to delivering high-quality service.
Once selected, our cleaning staff undergoes comprehensive training sessions that cover industry best practices, safety protocols, and the proper use of cleaning equipment and products. We provide hands-on training to ensure that our team members are well-equipped to handle various cleaning tasks efficiently and effectively.
Additionally, our ongoing training program includes updates on the latest cleaning techniques, safety standards, and customer service practices. This commitment to continuous improvement ensures that our staff stays up-to-date with the latest industry trends and can adapt to the unique needs of our clients.
Our goal is to have a skilled and well-trained team that not only meets but exceeds our clients’ expectations for cleanliness and professionalism.
